Privacy Policy

[Last updated November 2024]

Our Privacy Policy sets out how Stratus Digital [ACN: 682557688] handles your personal information, in accordance with the current Australian privacy legislation. At Stratus Digital, we take your privacy seriously and are committed to protecting the privacy of your personal data.

This document will set out our data practices, the choices available to you regarding use of, access to, or how to update and correct your personal data and other information in connection with your use of our website https://www.stratusdigital.com.au and our services (“our services”).

We may update our Privacy Policy from time to time and the updates will apply from the date the new version is uploaded to our website. We have included a ‘last updated’ date at the top of our policy to help you keep track of any changes. You should regularly check to see if there are any recent changes that are relevant to you and displayed on our website.

Staying Anonymous

You can browse our website anonymously. If you identify yourself to us, at that point we will collect your personal information. For example, by commenting on our reviews, using our online form to contact us or by emailing us. If you do not give personal information to us, it will affect your ability to interact with us on our website and our ability to contact you.

Collecting personal information

The main information we collect from you includes your name, email address, contact telephone number and any other information about the products and services you are interested in, which might include your location.

The main way we collect personal information about you is when you give it to us, for example:

when you contact us by email or comment on our website
when you submit information to our website by filling in any of our forms or emailing information to us
when you ask for access to information we hold about you

You agree that we may keep your personal information for as long as it is required for the purpose it was collected or for an additional amount of time if we are required to do so under applicable laws.

At all times we try to only collect the information necessary or advertising and marketing purposes.

Collecting sensitive information

Sensitive personal information is defined as including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history.

We do not directly collect sensitive personal information. If we inadvertently receive information about you that is sensitive personal information, we will not store it or otherwise use it in a way that might cause you harm. We will take reasonable steps to ensure that it is not disclosed to any other party.

We do not take any payments from you and will not store any payment information. We receive payment from our third-party service provider for connecting you to their services, but we do not store any payment details such as your credit card.
Social Networking Services and links to other websites

We may provide links to other websites and use social media platforms, such as Facebook or LinkedIn, to promote our services (“Linked Sites”). We may also collect information that is provided, posted or uploaded by users to any of our social media pages which may include personal information. We do not control the content posted to our social media pages. You should carefully consider whether you wish to submit personal data and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of those services. We draw your attention to some social media privacy policies (links available below) for Facebook and LinkedIn and encourage you to read these before you decide to proceed to interact on our social media pages. If you interact with us on any other social media platforms, please read those respective privacy policies before you proceed.

Facebook - https://www.facebook.com/about/basics/privacy-principles
LinkedIn - https://www.linkedin.com/legal/privacy-policy?trk=d_checkpoint_lg_consumerLogin_ft_privacy_policy

We may receive information about you from publicly available and third-party databases or services that provide information about business, people or companies, and combine this data with information we already have about you. This may help us in our delivery of services to you, or help us to update, expand and analyse our records, identify new customers, and provide services that may be of interest to you. We may use Google Workspace or other similar programs, which means that your social media linked profiles and other Google information may be linked to other information we hold about you.

Please read over Google’s privacy information before you consider interacting with us online: Google - https://support.google.com/googlecloud/answer/6056650

Where you are not an existing customer or client and we have collected your information from a third party instead of directly from you, we will obtain your consent before contacting you, only if required by the law of the country in which you are located.
Our website may contain links to other sites that provide information that we consider to be interesting. If you share information with a third party, including by clicking on their link, this Privacy Policy does not control their use of your personal information, and you should check their privacy policies and/or ad services to learn about the use of cookies and other technology before clicking a link to another site.
Our website may provide the opportunity for you to post comments. Whenever you publicly disclose information online, that information could be collected and used by others. Stratus Digital is not responsible for any action or policies of any third parties who collect information that users disclose on any forums on our website. Stratus Digital does not agree or disagree with anything posted on a discussion board if we make one available and reserves the right to remove comments at any time. We may also limit the ability of users to comment on a post or discussion if the comments violate any of our policies. Any information posted by you on our website are subject to our Terms and Conditions.

Testimonials

Unless you expressly state that you do not consent, if you provide us with a review or testimonial of our website or our services, you give us your consent to use your name, likeness, location, product or service you are reviewing to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We may store and/or use your review for as long as the information is relevant to our services. You understand that you will not receive any payments or rewards for a review or testimonial.

Tracking Technologies

Together with our partners, we may use cookies and other technologies to analyse trends, administer the website, track your movements around the website, to gather demographic information about our user base and to collect information about your browsing habits in order to make advertising relevant to you and your interests, as described below.
When you first visit our website, you will be asked to consent to the use of cookies and similar technologies in accordance with this Privacy Policy, and if you accept, we will store cookies and similar technologies on your device.

What Are Cookies

Cookies are pieces of data sent to your browser when you visit a website stored on your device or computer’s hard drive. Cookies may store user preferences and other information. For example, cookies can store your session information for easy login to a website, or your language or user interface customisation preferences or may allow websites to record your browsing activities (for example, number of page views, number of visitors, and time spent on each page).

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for a set period of time or until you delete it.

How We Use Cookies

We classify cookies in the following categories:

Categories of Use
Purpose
Strictly Necessary

These cookies make it possible to link the actions of a user during a browser session to navigate around web pages, access secure areas of our website and help make the services available through our website and software functionality. Without these cookies, some basic functions of our website would not work. For example, a session cookie is used to track a visitor’s identity during a particular session, and another cookie contains credentials to authenticate a user.

We use session cookies for authentication and authorisation purposes and to track a visitor’s identity during a particular session. Because these cookies are strictly necessary to deliver our services, users cannot refuse them.
You can block or delete these cookies by changing your browser settings.

Preferences

These cookies are used to store choices you make and your preferences regarding our services (such as your username, language or the region you are in, to enable user interface customisation). These allow us to provide enhanced, more personal features to our online users. Cookies are not essential for using our services. However, without these cookies, certain functions may not work properly, and you may not be able to fully experience the interactive features of our website. For example, our website uses cookies to manage the display of items or content.

Our user interface customisation cookies are used to store clients’ preferences or to enable certain functions. You can block or delete these cookies by changing your browser settings.

Analytics

These cookies allow us to recognise you and count the number of times you visit and how you move around the website when using it. This helps us to improve the way our website works and makes sure you can find what you need more easily.
We may use cookies from our website, Google Analytics, Google Ads, LinkedIn insight tag, Facebook Ads Manager, and other third-party providers. The information collected by Google (including your IP address) will be transmitted and stored on servers in the United States of America. Google will use this information to evaluate your use of our website, compile reports on our website activity and provide further services to us relating to our website’s usage. Learn more about Google Analytics’ privacy practices, and see a copy of Google’s privacy policy, at the following link: https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631.
We may use Analytics cookies on our website to analyse and evaluate the use of our sites and improve our services and features. If a user is logged in to our website, the application also sets additional authentication cookies.
You can also prevent your data from being collected by Google Analytics on the websites by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
You may enable various integrations which, in turn, may set additional cookies. These cookies are set and controlled by you, for website usage tracking, analytics and enabling social media features. Stratus Digital does not control the placement of those cookies. Use of those cookies is governed by your own privacy and cookie policies.

Other Technologies

We may use a tracking technique with embedded URLs to allow use of our website without cookies. Embedded URLs allow limited information to follow you but are not associated with personal data.
We use embedded pixel technologies (or pixel tags) for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in emails and our online display advertising to provide information on when the email or advertisement was opened, to track marketing campaign responsiveness.
At Stratus Digital, we may also use widgets, which are interactive mini programs that run on our site to provide specific services from another company (e.g. links to bookmarked sites), along with buttons or other tools that link to other companies' services (e.g. a Like button). The widget, button or tool may collect and automatically send personal data, such as your email address, or other information to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

Your Choices

On most web browsers, you will find a help section on the toolbar which provides a link to information about how to turn off browser cookies. Please note that if you reject cookies or disable cookies, your use of certain functions on our website may be limited.
To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit www.allaboutcookies.org and/or or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org, and follow the opt-out instructions there.

If you access our website on your mobile device, you may not be able to control the settings for tracking technologies. If you wish to not have your information used for the purpose of serving you targeted advertisements, you may opt-out by visiting the Network Advertising Initiative’s online resources available here https://optout.networkadvertising.org/?c=1 and following the opt-out instructions there.
Security and overseas recipients
We use suitable password protection and two-step authentication for our online systems and any paper records are stored securely when not in use. We update our security processes as necessary.

We may rely on other third-party providers such as document management systems, text messaging services, email services and alike that may be located overseas or may have storage or processing facilities located overseas. We aim to use only trustworthy providers who store the information you have provided to us securely and service providers who are located in Australia, wherever possible.
Your information may be accessed in a country outside of Australia without any protective laws surrounding privacy and personal information use. When you use our website, you agree to any incidental transfer of your data overseas.

Disclosure

We will disclose your personal information when legally compelled to do so, in cooperation with the police, or under subpoena, or in compliance with Australian privacy laws. The information that we collect about you is used to connect with you and to promote our services. We do not publish your personal information.

We may share your personal information with our advisors for the purpose of obtaining their advice about our business (for example our accountant), with our service providers for the purpose of their delivery of services (for example IT consultants) and with our payment platform if we need to provide details about payment transactions.

We do not authorise them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We share your personal data with the following service providers:

Providers of payment processing and accounting, as necessary to process payment from our clients (eg. Stripe)
Providers helping us fulfill marketing services (eg. Facebook Ads Manager)
Providers of research and analytics services, including Google Analytics
Providers of cloud computing infrastructure services (eg. Google Cloud Platform)

Accessing and correcting your personal information

You may request copies of the information we hold about you. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information. If you contact us to make a personal information request, we will need to sufficiently identify you before we can provide you with details of any information we hold about you.

Problems?

If you have any concerns about our use of your personal information, please contact us in writing, using the details below, and let us know what the problem is. We will respond to your concerns within thirty (30) days.
Contact us about your privacy: Stratus Digital [ACN 682557688]
info@stratusdigital.com.au
19 Stratus Place Calamvale, Qld, 4116
Website means: https://www.stratusdigital.com.au
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.